Aligning your social service strategy with your traditional one. Whichever route you choose, you will need to realign your people, processes and technology to ensure that the experience across all your touchpoints traditional or social, remain consistent and in alignment with your brand.

ITIL ITIL Training ITIL Foundation ITIL Practitioner Support Centre Consulting Support Centre Training KCS Training KCS Knowledge Management. Changes Ensure HDI Certifications Reflect Current Practices. ITIL - Apollo 13 Simulation Game.

Is a methodology for capturing, authoring, refining, and publishing information. That is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business. Why use knowledge centered support? KCS endevours to collect, categorize, organize and publish information, or kn.

Monday, August 10, 2009. A funny thing happened on the way to the Smart Services Leadership Summit last month, perched atop the cliffs of La Jolla, California. Despite record-high surf, we announced to a full house of 300 delegates that this was to be the last Summit of its kind. But I assure you we were talking about a beginning - the start of a.

ITIL Will Be Updated in 2018! December 20, 2017. As you are aware, AXELOS has planned and is going forward with an update for ITIL. It will ensure that it remains as relevant as ever, while retaining its fundamental strong points. The established core elements of the ITIL Guidance will remain the same. Stay tuned for these exciting developments! For this.